How do I create an account?
1) Choose "My Account" at the top right of our homepage.
2) Under "New Customers" choose create an account.
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
1) Choose "My Account" at the top right of our homepage.
2) Under "Registered Customers" enter email address and password.
Then simply choose the items you wish to edit and edit and save the information.
Do you have a low price guarantee?
Yes. We value and appreciate your business so if you find an advertised, verifiable lower price for the identical product by the same manufacturer we will gladly match it within 30 days of purchase.
How much is shipping?
Beginning January 1, 2013 FREE GROUND SHIPPING ON ALL ORDERS OVER $50.00 IN CANADA & THE CONTIGUOS UNITED STATES - THE LOWER 48 EXCLUDES HAWAII, ALASKA, PUERTO RICO AND ALL OFFSHORE US TERRITORIES. ALL OTHERS CALCULATED AT CHECKOUT!
I forgot my password.
1) Choose "My Account" at the top right of our homepage
2) Enter your email address and new password will be sent emailed to you.
Why can't I place my order?
If your billing address does not match your bank records exactly your order will not be placed.
What is an authorization/hold?
An authorization/hold will be placed on your credit card each time you attempt to submit an order. An authorization is NOT a charge. It is monies held by your bank which guarantees we can collect payment when your order ships.
How can I remove the excess authorization/holds on my credit card?
The duration of the hold depends upon the bank that issues the authorization. The average hold expires 7-10 business days following the initial authorization but some banks hold authorizations for up to 30 days.
Has my order shipped?
Simply log into your account and check the status of the order on your "Account Dashboard".
How do I track my order?
Simply log into your account and check the status of the order on your "Account Dashboard". Their will be a carrier link that will enable you to track your delivery on demand.
What is your return policy?
Please visit our Return Policy.
When will my order ship?
Most items ship within 2 business days of placing your order. We update inventory daily and items currently not in stock will be placed on backorder. If this occurs you will be given the opportunity to cancel or change the item.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your return but no longer than 30 days.
When will I be charged for my order?
You will be charged when an item ships.
Do I have to pay sales tax?
Sales tax only applies to items being shipped to California.
How do I obtain discount codes and promotional offers?
By joining our mailing list and checking inside your shipments.
How do I use a discount code or promotional offer?
You will be prompted to enter the discount code or promotional code before completing your order during checkout.
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details.
Security
We value your security. Please view our Security Policy for complete details.
